Frequently Asked Questions | Your Guide to Working with Lofty Designs
Here at Lofty Designs, we know that embarking on a design project is exciting but can also be pretty overwhelming. We expect you to have a lot of questions, and want to make it as simple as possible for you to get the answers you need. Whether you're curious about the role of an interior designer, wondering about our design process timeline, or looking for information on how we handle sourcing and delivery, keep reading for answers to some of the most frequently asked questions we receive from our clients.
What does an interior designer do?
Interior designers are skilled professionals who understand the aesthetic, technical, and psychological aspects of interior spaces. They provide design concepts, space planning proposals, product and material specifications, and coordinate with outside trades to manage a project from start to finish.
How long does the design process take?
The duration of the design process varies depending on the scope of the project. Refreshing a space with new decor can take 1-3 months, furnishing an entire home can take 6-8 months, while home renovations or new builds may take 6 months to 3 years. Your designer will review specific timelines during the initial consultation phase.
Do you have a minimum project size?
We sure don’t! We cater to projects of all sizes and scales.
What do I need to bring to my initial meeting?
Please bring any information you have about your home, such as original floorplans and square footage details. We’d also love to see any inspiration images you have from platforms like Instagram, Pinterest, or Houzz to help us understand your style. Please also be prepared to discuss and finalize your budget. We will work within this for you, and it is essential to have this clearly defined at the start of the project.
What if I don't like what you design for me?
Design is a collaborative process, and we welcome your feedback! If something doesn't align with your preferences, let us know, and we will work with you to make changes. We can also offer 3D rendering services to help you visualize certain elements or spaces. (Please note, 3D renderings may incur extra fees.)
Where do you shop? Can I come with you?
We source from a wide variety of vendors, including to-the-trade-only showrooms, local workrooms, and retail stores. If you’re local to Las Vegas, we may allow you to shop with us, however this is not typical. We will always provide you with a list of items sourced for your project and obtain your written approval and payment prior to purchasing.
How much can I expect for shipping and delivery costs?
Typically, you can anticipate around 15%-20% of your total budget to be used for freight, shipping, and delivery fees.
Can items be delivered directly to my home?
While we can accommodate your preference, our recommendation is to have all items shipped to our receiving warehouse. They will inspect and store items until installation day, ensuring their safety. Delivery together allows for a cohesive reveal, showcasing the full vision of your home.
What happens once the project is complete?
For our full-service project, once the project is complete, we will do a full "reveal" where we place furniture, style shelves, and add finishing touches. We will also conduct a final walk-through to address any items needing attention and provide you with a closing guide that includes details of all purchased items.
Our Designer for the Day and A La Carte services operate a little bit differently, and this will be discussed during our initial consultation so you know exactly what to expect.
What methods of payment do you accept?
We accept major credit cards, Venmo, or Zelle for payments. In specific instances, we may accept checks with prior approval. Please note that service fees may be passed on for all card transactions.
What is your mark-up?
We charge a flat 25% fee for procurement of items that are not purchased at retail price. This fee is used to cover purchasing, tracking, coordination, and administrative tasks. You will never be charged more than the retail price of items.
Why am I being charged a design fee and a procurement fee? Can I order my own items?
Our design fee covers the design work, while the procurement fee covers purchasing, tracking, and delivery coordination. We require all purchasing to be done through our team to ensure the highest level of service. We handle the logistics, allowing you to enjoy watching your vision come to life.
What are your business hours?
Our business hours are Monday-Friday from 9am-4pm. For immediate needs, please text 702.625.2948 or 608.412.1320.
Can I work with you if I do not live in Las Vegas?
Absolutely! We work with clients all over the country and can accommodate remote work or travel to you, depending on your budget and project goals. We will discuss your preferences and needs during our initial consultation call.
How can I refer someone to you?
We appreciate referrals! You can reach us through multiple platforms, including LinkedIn, Instagram, email, and Facebook. Your support is valuable to us.
Connect with us:
- Send us a message!
- LinkedIn: linkedin.com/in/jolynnhansen/
- Instagram: @loftydesignsinteriors
- Email: jolynn@loftydesignsinteriors.com
- Facebook: Lofty Designs, LLC